Booking & Payment

Reservas y pago

• Online booking: All sessions are booked through our shop.
• Payment: Payment is collected at checkout via Stripe (secure).
• Confirmation: After purchase, you’ll receive next steps and scheduling instructions.

Reservas en línea por la tienda. Pago seguro por Square. Recibirás confirmación e instrucciones después de comprar.

Cancellation Policy

Política de cancelación

We kindly request at least 48 hours notice to cancel an appointment.

• 48+ hours notice: No fee.
• Less than 48 hours: May be charged up to 50%.
• Same-day cancellations: May be charged up to 100%.
• No-shows: Charged 100%.

Se requiere aviso de 24 horas. Cancelaciones tardías pueden tener cargo.

Rescheduling Policy

Política de reprogramación

• 24+ hours notice: Reschedule without penalty.
• Less than 24 hours: May be treated as late cancellation.
• Repeated changes: May require prepayment.

Illness & Emergencies

Enfermedad y emergencias

If you’re ill or experiencing an emergency, notify us as soon as possible. Fees may be waived at our discretion.

Scope of Services & Disclaimer

Alcance del servicio y aviso

Sana Therapeutic offers spiritual and cultural wellness services only. No medical or psychological diagnosis or treatment is provided.